Unemployment Insurance Filing Service Interruption Scheduled Due to System Upgrade

Scheduled Due to System Upgrade - Claimants Urged to File Weekly Claims by 5:00 p.m. Sept. 21


Contact

Mari St. Martin
Communications Director
(775) 684-5670
Carson City, NV - September 16, 2015

The Department of Employment, Training and Rehabilitation (DETR) is implementing the final phase of its new unemployment insurance computer program on September 28, 2015, which will result in an interruption of service. The interruption of service will primarily affect the unemployment claims filing system and will begin the week prior to the implementation. As a result, unemployment insurance benefit recipients are strongly encouraged to file their weekly claims between midnight Sept. 20, 2015 and 5:00 p.m. Sept. 21, 2015 to avoid any delays in benefit payments. Claims may be filed online at http://ui.nv.gov or through the automated telephone system around the clock until the system goes offline.

The unemployment insurance computer system, UInv, will be taken offline Sept. 21, 2015 at 5 p.m. and will resume service on Sept. 28, 2015 at 8 a.m., said Renee Olson, administrator for DETR’s Employment Security Division. The telephone claims line will also be closed during the week of the outage, because DETR representatives will not be able to access any information related to unemployment insurance claims. The service interruption means that claimants will not be able to access their accounts for activities such as filing, checking claims status, or updating information. However, claimants who are scheduled to have adjudication interviews will still be able to participate in those interviews. Additionally, DETR’s unemployment insurance contributions representatives will only be able to provide limited information about employers’ unemployment insurance tax accounts during the blackout period.

About 3,000 people per week file initial unemployment benefit claims and may not be aware of the system outage unless they try to file a new claim during the week of the service interruption. These claims will be backdated and the delay in filing will not affect the amount of the benefit for which they qualify.

“We are confident that most of the 26,000 active claimants will file before the outage, as this is the period of time they usually file,” Olson said. “We recognize this service interruption may result in an inconvenience for a small number of our customers. Our goal is to mitigate any issues with benefit payments by reminding claimants to file before the system goes offline.”

The new system is being implemented at a time when most of the country’s unemployment insurance organizations are modernizing their outdated systems, Olson said. The new computer program will provide businesses greater convenience in managing their unemployment insurance tax accounts, allowing them to view account history, unemployment insurance tax rates, wage reporting details; make online requests for information, and respond to unemployment insurance claims notices and more.

“This upgrade is long-overdue as it replaces an outdated 30-year-old computer system. The new system will offer Nevada’s 62,500 businesses enhanced functionality and flexibility to more easily manage their unemployment insurance accounts.” Olson said. “We are excited to provide this state-of-the-art system to the Nevada business community and look forward to working with them to ensure a smooth implementation.”

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Office of the Governor
 . 101 North Carson Street . Carson City, NV 89701 . (775) 684-5670 
Grant Sawyer State Office Building . 555 East Washington, Suite 5100 . Las Vegas, NV 89101 . (702) 486-2500